CEO Today Business Women of the Year Awards

www.ceotodaymagazine.com 62 CEO Today Business Women of the Year Awards 2019 USA ANGIE HICKS Chief Customer Officer at Angie’s List ABOUT ANGIE HICKS Angie Hicks, namesake and face of Angie’s List, partnered with Bill Oesterle in 1995 to solve the age-old homeowners’ problem of how to find reliable, local service. Today, Angie’s List serves more than 3 million paid households, delivering an e-commerce marketplace as well as reliable consumer reviews covering everything from home improvement to health care. Angie, now CMO of Angie’s List as well as co-founder, earned her MBA from Harvard Business School and a bachelor’s degree in economics from DePauw University, which named her a 2007 Distinguished Alumni for Management and Entrepreneurship. She won the Indiana Commission for Women Torchbearer Award in March 2009 for entrepreneurial accomplishments. She is a member of the Indianapolis Chamber of Commerce Board of Directors and a co- founder and past member of the Board of Directors of The Governor Bob Orr Indiana Entrepreneurial Fellowship Program, which provides a two-year fellowship at an Indianapolis-area business to graduates of Indiana colleges and universities or Indiana residents. FIRM PROFILE More than 6 million households nationwide check Angie’s List reviews to find the best local service providers, like roofers, plumbers, handymen, mechanics, doctors and dentists. And that’s just the short list. We collect ratings and reviews on more than 720 different services. The people who join Angie’s List are just like you — real folks looking for a way to find trustworthy companies that perform high-quality work. Angie’s List members submit more than 60,000 reviews every month about the companies they hire. They include incredible details about how the project went (including cost), and grade the company’s response time, price, professionalism and quality of work -- good or bad -- on an A to F scale. Angie’s List members will tell you if a crew was conscious of children and pets, cleaned up after themselves or just totally botched the job. How it works Because Angie’s List relies on its members’ experiences, reviews aren’t submitted anonymously. Of course members’ information is kept confidential on Angie’s List, but reviews are made available to the companies who have been reviewed. Since there are always two sides to every story, companies can respond to reviews, helping make sure that members get all the information they need to make a hiring decision. Additionally, members can only report on a service experience once every six months, ensuring no one can “stack the deck” in favor of or against a company. Finally, all reviews submitted by members go through a team of Angie’s List staff who look for any irregularities or red flags. Occasionally, we catch service companies reporting on their own businesses. Those companies are reprimanded and the reports are promptly and permanently removed from the List. Through Angie’s List, you have the ability to quickly and easily tell thousands of other Angie’s List members about your experiences with a company. That’s really great news for the companies that do quality work - and not so great news for the companies that don’t. So when contractors know that you’re an Angie’s List member, we’ve found that you’re more likely to get a quick call back, the crews show up on time and work is completed faster. www.angieslist.com