results. In my mind, the best is yet to come. Always. • No bragging, no complaining. Eliminate these two and watch your world get better. • Persistence. There’s no victory, and there is no failure as long as you keep going. Maybe the path that you’re on isn’t the right one, but if you keep going, you will discover the right path. The secret is motivation. When you find what brings you joy, you’ll be motivated to continue on that path. One of the first questions I ask people who want to work for me is, “What kind of things make your eyes shine?” What kind of things are they particularly interested in or full of passion to do? That’s what I need to know because if the motivation and the goals are there, I know what kind of support to provide. At my company, we’re currently creating a personal growth plan for employees. What we’re really asking is, “In what particular area can we support you to grow?” I value motivation. I think it’s the inner drive that makes people move and work hard. So, I hire people with passion. We are dealing with cross-culture management seriously. As we have more and more people around the world joining us from different cultures, different time zones, and speaking different languages, the challenge lies in how we can bring people from different places and cultures together and engage and motivate them in a way that works for all of them.I also leverage a seven-dimensional leadership model as follows. • Mission-driven. I try to make the company’s mission resonate with employees’ personal missions so that they’re willing to work for the common vision. • Customer insight. I make business decisions based on actual customer needs. • Entrepreneurship. I take unknown risks and be innovative and ground- breaking. • Empathy. I try to understand others and to know the reasons behind actions. • Simplification. I figure out the core of all and get to the point directly. • Constant learning. Society changes fast, and I learn new things to stay relevant. • Empowering the team. I grow the whole team together since I know one single person cannot fulfill a great task. Gender bias and discrimination continue to be prevalent in many workplaces. How do you ensure that DHGATE promotes a culture of diversity and inclusion? • I advocate an inclusive, empowering culture in the company, and the company policies are designed to create an equal work environment for male and female employees, which is quite important to the continuous development of the company. At DHGATE group, women are granted fair opportunities and can enjoy the “One of the first questions I ask people who want to work for me is, ‘What kind of things make your eyes shine?’ CHINA - 13 -
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